Get in touch
Before contacting us, we recommend checking our FAQ page first.
It contains detailed answers to the most common questions, so you might find what you need instantly without waiting for a reply.
If you can’t find your answer there, you’re always welcome to reach out to us — either by using our contact form or by emailing us directly at info@get-centrd.com.
Our Support Team usually responds to all emails within 24 hours on business days. Please note we are closed on Sundays, so any inquiries sent then will be answered on the next business day.
Contact Form
To help us assist you as quickly as possible, please provide your order number (if available) and describe your question(s) or concern(s) in detail.
Frequently Asked Questions
All Centrd™ orders are shipped with full tracking and careful batch handling.
Because we’re experiencing high demand during our ongoing sale, we now ship in scheduled batches — this helps us reduce packaging waste and minimize our environmental footprint.
This means your order may take a few extra days to leave our warehouse, but rest assured: once shipped, it arrives within 5–7 business days, and you’ll receive a tracking link as soon as it’s on its way.
It’s a small delay with a big impact — for both your comfort and the planet.
Once your order has been shipped, you will receive a Tracking Number to monitor your parcel’s journey. You can easily track it on our Tracking Page.
Please check your junk or spam folder, as our emails may sometimes end up there. Also, note that it may take a few business days for the tracking system to update and reflect your shipment’s progress.
We're sorry for the delay. Have you checked our Track & Trace Page? Sometimes, packages may be held up at customs, causing a slight delay. We kindly ask you to wait an additional 3 days, as in 99% of cases, the package is delivered within this timeframe.
If you’ve already waited the extra 3 days and your order still hasn’t arrived, please don’t hesitate to contact us—we’re happy to help!
We understand that plans can change! If you need to cancel or modify your order, please contact us as soon as possible. We’ll do our best to accommodate your request, but please note that once an order has been processed, changes may no longer be possible.
Your satisfaction is our priority! That is why we offer a 30-Day Money Back Guarantee, if you are not happy about our product, we will offer you a full refund.
If you wish to return your order and you would like to get a full refund, please contact us within 14 days of delivery, and we’ll be happy to arrange a refund or exchange.